Privacy Policy – NOVOCHEM
At NOVOCHEM, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when using our platform and services.
1. Information Collection
NOVOCHEM does not collect any unlawful or unnecessary information about you or your use of our platform. We only collect the data explicitly provided by you or as described in this policy, as well as data related to your usage of the platform for the purpose of improving our services.
2. Your Rights
You have the right to request the deletion of your account and any associated personal information at any time and for any reason. Upon receiving your request, we will promptly delete all related data in accordance with applicable laws and regulations.
3. Information Sharing
NOVOCHEM may disclose your information in the following circumstances:
- To courts, law enforcement, government authorities, tax authorities, authorized third parties, or other members, where required by law, or if necessary for:
- Compliance with legal obligations.
- Responding to a valid legal request, such as a subpoena or court order, or defending against claims made against NOVOCHEM.
- Addressing a valid request related to criminal investigations or illegal activity that could expose NOVOCHEM, you, or other users to legal risks or regulatory liability.
4. Communication
By using our services, you agree to receive SMS, email, and push notification messages from NOVOCHEM regarding our products, services, or third-party promotions. You may choose to opt-out of these communications at any time.
5. Data Security
NOVOCHEM is dedicated to safeguarding your personal information. If we ask for identifiable information, you can be assured that it will be used solely in line with this privacy policy. We take all appropriate measures to ensure that your information is secure from unauthorized access or disclosure.
6. Changes to the Policy
We may occasionally update this privacy policy. You are encouraged to review this page periodically to stay informed of any updates. Your continued use of our services after changes to this policy will be considered your acceptance of these updates.
Your trust is important to us, and we are committed to ensuring that your privacy is always protected with NOVOCHEM.
Return and Refund Policy
At NOVOCHEM, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order, provided the following conditions are met:
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (receipt or invoice) must be provided.
Refund Process:
- Refunds will be processed to the original payment method within 7-10 business days after the returned item is inspected and approved.
How to Initiate a Return or Refund:
- Visit our Contact Us page to submit your request.
Note: Certain products may not be eligible for returns or refunds due to health, safety, or other specific reasons. Please check the product description or contact us through our Contact Us page for further clarification.
Thank you for choosing NOVOCHEM. We are here to assist you and ensure a positive shopping experience.
