Terms and Conditions
Please read the following Terms and Conditions carefully. By accessing the Site, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue the use of the Site immediately.
1. Acceptance
By using this website, you acknowledge your agreement to be bound by these Terms and Conditions, which may be amended by NovoChem at any time without prior notice. It is advised to check this page periodically to stay informed of any changes.
2. Use of the Site
This website is designed to provide information about NovoChem’s products and services, including construction chemical products and innovative solutions for petrochemical projects. All information, materials, and services presented on this Site are subject to change without notice, and you should read any additional terms and conditions provided on other pages before using those sections.
3. Products and Services
All products and services offered by NovoChem are subject to specific terms and conditions, as outlined in the documents related to each product or service. In the event of any conflict between these Terms and the terms of specific products or services, the product-specific terms shall prevail.
4. Disclaimer
While we strive to ensure the accuracy of the information provided on the Site, NovoChem assumes no responsibility for any errors, inaccuracies, or misuse of the content on the Site. We make no express or implied warranties regarding the content or services provided through the Site. The use of any information or materials on this website is at your own risk, and NovoChem shall not be liable.
5. External Links
This website may contain links to third-party websites. These links are provided for informational purposes only and do not imply any endorsement or responsibility on our part for the content or services provided on such external websites. Access to those sites is entirely at your own risk.
6. Intellectual Property
All intellectual property rights relating to the content of this website, including texts, images, logos, and icons, are owned by NovoChem or licensed to us. It is prohibited to copy or reproduce any part of this website without prior written permission. However, you may print parts of the Site for personal use only.
7. Indemnity
You agree to indemnify and hold NovoChem harmless from any losses or damages that arise from any violation of these Terms or misuse of the website.
8. Data Protection
We are committed to protecting the privacy of users of the website. Any personal information collected through the Site will be treated in strict confidence in accordance with our Privacy Policy.
9. Governing Law
These Terms and Conditions are governed by the laws of the Arab Republic of Egypt, and the Egyptian courts shall have exclusive jurisdiction over any disputes arising from the use of this website.
10. Return and Refund Terms
At NovoChem, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order, provided the following conditions are met:
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (receipt or invoice) must be provided.
Refund Process:
- Refunds will be processed to the original payment method within 7-10 business days after the returned item is inspected and approved.
How to Initiate a Return or Refund:
- Visit our Contact Us page to submit your request.
Note: Certain products may not be eligible for returns or refunds due to health, safety, or other specific reasons. Please check the product description or contact us via the Contact Us page for clarification.
11. Amendments
NovoChem reserves the right to amend or update these Terms at any time. Your continued use of the Site after any modifications constitutes your acceptance of the new Terms.
